SYNERGY POOLS INC. — PRIVACY POLICY
Effective Date: November 5, 2026 | CSLB #1131871
Summary
We collect only the information needed to serve you. We do not sell your personal information. This policy explains exactly what we collect, who sees it, and your rights over it.
1. Information We Collect
When you submit a quote request or contact form on our website, we collect:
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Full name
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Phone number
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Email address
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Service address
We also collect basic website usage data automatically when you visit our site, including your IP address, browser type, pages visited, and how you arrived at our site. This is collected through Google Analytics (see Section 4).
Manage or withdraw your cookie consent at any time: Use the cookie preferences banner on our website to change which cookies are active on your device.
2. How We Use Your Information
We use your information to:
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Contact you about your quote request or scheduled service
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Schedule and perform pool service at your property
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Send invoices, receipts, and appointment reminders
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Maintain service and equipment records for your pool
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Improve our website and marketing
3. Who We Share Your Information With
We share your information only with the platforms we use to run our business:
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Jobber: Our field service management platform. Customer contact and service records are stored here. Jobber's privacy policy is available at getjobber.com.
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Google: We use Google Analytics to understand website traffic and Google Ads to manage our advertising. Google may collect and process data about your visit in accordance with Google's Privacy Policy at policies.google.com/privacy.
We do not sell, rent, or trade your personal information to any other third party.
4. Google Analytics, Google Ads, and Remarketing
Our website uses the following Google tracking technologies:
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Google Analytics: Collects data about how visitors use our site, including pages visited, time on site, and traffic source. This data is used to improve our website and marketing.
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Google Ads conversion tracking: Records when a visitor completes an action on our site (such as submitting a quote form) after clicking one of our ads. This helps us measure ad effectiveness.
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Google Ads remarketing: We use Google’s remarketing tag to show our ads to people who have previously visited our website while they browse other sites and apps across the Google Display Network and YouTube. Google uses cookies and device identifiers to serve these ads.
Google may combine data collected on our site with data from your Google account and other sites you have visited to serve you personalized ads. This tracking happens across other websites and is not limited to our site.
To opt out or manage your ad preferences:
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Opt out of Google personalized ads: adssettings.google.com
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Opt out of Google Analytics tracking: tools.google.com/dlpage/gaoptout
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Opt out of interest-based ads from other participating companies: optout.aboutads.info
Google’s data practices are governed by Google’s Privacy Policy at policies.google.com/privacy.
5. Do Not Track
Some browsers send a "Do Not Track" (DNT) signal to websites. Our website does not currently respond to DNT signals, as there is no industry-wide standard for how they should be handled. If you want to limit tracking, you can opt out of Google Analytics as described in Section 4, or use your browser's privacy settings to block cookies.
6. Data Retention
We retain customer records for as long as your account is active and for a reasonable period afterward. Service records may be kept for up to seven years in accordance with California business record requirements. Website analytics data is retained according to Google Analytics' own retention settings.
7. Your Rights — Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate or incomplete.
To make a request, contact us directly by phone or email (see Section 9). We will respond within 15 business days. California residents have additional rights under the CCPA, including the right to request deletion of your information and the right to know whether your information has been sold (it has not).
8. Security
We take reasonable steps to protect your personal information. Jobber and our other platforms use industry-standard encryption and access controls. Access to your records is limited to staff and contractors who need it to perform their work.
9. Contact Us
Synergy Pools Inc.
CSLB #1131871
Sacramento and surrounding areas, California
synergy-pools.com
To review, correct, or request deletion of your personal information, contact us directly through our website or by calling us.
10. Changes to This Policy
We may update this policy when our practices change or when required by law. When we do, we will post the updated policy on this page with a new effective date at the top. If the changes are material, we will notify active customers by email or through our service platform.
Continued use of our website or services after any update constitutes acceptance of the revised policy.
Synergy Pools Inc. — CSLB #1131871 — Effective November 5, 2026